Quality Systems- we provide the necessary training and auditing services for various quality systems including ISO, TL and Six Sigma. We also like customized systems made just for you. Systems to help both your company and customers.
Cost Control- as a 3rd party, we often spot unusual or unnecessary activities which add more cost than benefit.
Customer Feedback - simple but often overlooked, we will talk to your customers so they feel unrestricted in telling us about their actual expectations and their actual experiences.
People- employees, executives, suppliers and even consultants, all have to be onboard with doing the very best job they can, and if for that is not adequate to support quality, we will help show you why.
How We Do It
No organization sets out with a goal for sporadic quality. But not every organization makes quality part of their mission either.
We help companies obtain their ISO 9001 and TL9000 certification, to help ensure your customers you take quality seriously, and have taken actions to prove it. In one example, the results of an improved quality system helped to drop chronic order-return rates from double-digits to low single digit rates. In other cases, we improved quality with accelerated cross-training of employees on different skills, which improved turn-around time from 3 weeks to just 4 days. We have performed internal audits of processes and quality systems, helping clients find the problematic and blocking issues that were hindering successful certification.
Every organization is different, even among those within the same industry. We will show you the pros and cons of different quality systems, finding a proper match, and customizing it to your company. This quickly reveals current attributes of your processes and outputs, what is already good and what could use improvement.
Few would argue that quality is key, but a quality system must remain manageable. All too often, we've seen the initial implementation of a quality system take on a life of its own, and start to create problems with delays, indecision, and inflexibility. That's why we involve employees, not only obtaining input from those doing the work, but allowing them to embrace and buy-in to the new quality system strategy. Most well-designed quality systems do not radically change existing work flows if the quality was already good to begin with, but codify it, and still allow for continual improvements from worker input.
Below we describe several major quality systems. Systems like Six Sigma® and TQM are highly institutionalized quality systems that often require significant resources and inside-knowledge, while others are simpler and faster to implement. Service-based orgs need a different plan than those making hard-goods.
Regardless, a quality system should be part of every organization's strategy. Here's a further description of these quality systems for you to compare.