Technical Services
Specializing in complex data and telecommunications networks, we have a track record of getting the most difficult problems fixed, from the new design stage to resolving chronic problems, with both mixed modern & legacy hardware.
There can be too little information, but also too much. AI is making great strides in organizing information, but it's not perfect.
We know a lot about AI — how it works, and what it does well. But it doesn't use proprietary facts or knowledge. We know a lot about boots-on-ground research, and how it provides up-to-date information, but can be slow, and does not necessarily tell you about tomorrow.
Using multiple methods, we present clients with the facts as they really are, looking at historic and current information, and then provide reasonable views for the future. We obtain the most up-to-date information available, much of which is unpublished and unique to our research.
We then provide multiple recommendations, striving for truly original and innovative ways that our clients likely not had considered. We also share how and where we found our information, so in the future, clients may look back and see why decisions were made the way they were. See Consulting for more.
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We know a lot about AI — how it works, and what it does well. But it doesn't use proprietary facts or knowledge. We know a lot about boots-on-ground research, and how it provides up-to-date information, but can be slow, and does not necessarily tell you about tomorrow.
Using multiple methods, we present clients with the facts as they really are, looking at historic and current information, and then provide reasonable views for the future. We obtain the most up-to-date information available, much of which is unpublished and unique to our research.
We then provide multiple recommendations, striving for truly original and innovative ways that our clients likely not had considered. We also share how and where we found our information, so in the future, clients may look back and see why decisions were made the way they were. See Consulting for more.
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Technical support for telecom and networking has become complex, particularly with technologies fully converged, as predicted years ago. However, this has left a landscape of multiple systems made by different vendors and for different types of data.
Skills, equipment, parts, and other intangibles are not always easy to find, particularly for service providers with both legacy and modern equipment that must be maintained to satisfy both FCC and SLA agreements. This is where we thrive, having the combined experience with nearly every major telco and IT equipment vendor.
Find out more about Support here.
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Skills, equipment, parts, and other intangibles are not always easy to find, particularly for service providers with both legacy and modern equipment that must be maintained to satisfy both FCC and SLA agreements. This is where we thrive, having the combined experience with nearly every major telco and IT equipment vendor.
Find out more about Support here.
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Service providers and business need people with specialized skills, yet which are not often taught in schools and colleges. Even after course learning, there is still the real world where problems and challenges usually don't quite match the training material.
We have been teaching telecom, IT and networking for over 30 years, but we don't just stop at knowledge. We teach the actual skill. We show the best practices. We show the secrets and real-life knowledge that comes only from experience, which is not usually written in a book. This is why we can provide training at an accelerated pace, yet that is tuned for a given audience, so that students can become the out-producers in their field.
Learn more about learning here.
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We have been teaching telecom, IT and networking for over 30 years, but we don't just stop at knowledge. We teach the actual skill. We show the best practices. We show the secrets and real-life knowledge that comes only from experience, which is not usually written in a book. This is why we can provide training at an accelerated pace, yet that is tuned for a given audience, so that students can become the out-producers in their field.
Learn more about learning here.
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Technical writing is often relegated to a lower position on the priority list when a new product or service is released. That's not a good idea. User guides, instructions, warranty cards, and the like are usually the only direct communication customers will have with you, and will leave an impression. Make it count.
Training materials published with errors are embarrassing, plus they might cause problems if there are technical mistakes, even when they simply arose out of small grammar or spelling errors.
Advertising materials with unintended messages or typos are, at a minimum, odd. At their worst, they can completely damage a brand. These errors can be easy to make, particularly when translating to other languages, or when too much reliance is placed on spelling or grammar check, which may not always recognize context.
We are sticklers for details, vernacular, punctuation, and style. We will write, draw, translate and advise on how to quickly teach your audience what they need to know. If you would like to read a bit more about writing, click here.
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Training materials published with errors are embarrassing, plus they might cause problems if there are technical mistakes, even when they simply arose out of small grammar or spelling errors.
Advertising materials with unintended messages or typos are, at a minimum, odd. At their worst, they can completely damage a brand. These errors can be easy to make, particularly when translating to other languages, or when too much reliance is placed on spelling or grammar check, which may not always recognize context.
We are sticklers for details, vernacular, punctuation, and style. We will write, draw, translate and advise on how to quickly teach your audience what they need to know. If you would like to read a bit more about writing, click here.
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Finding your Sudoku is a bit rusty? Or perhaps you would like to learn some new methods on how to problem-solve. Check out the AG Advice and Support Logic Primer™.
